Our Customer Satisfaction Guarantee

At Comfort Posture, we are committed to ensuring our customers’ satisfaction. If you are not completely satisfied with your product, we offer a straightforward return and refund policy.

1. Right to Return

You may request a return of any item purchased from our site within 30 days of receiving the product, provided it is in its original condition, unused, and in its original packaging. Damaged or used products will not be accepted for a refund.

2. Return Process

To initiate a return process, please follow these steps:

• Contact our customer service team at [contact email] to begin your return request.
• Provide us with the order number, full name, and the reason for the return.
• Our team will provide detailed instructions for sending the product back to our distribution center.

Return Shipping Costs: The return shipping cost is the responsibility of the customer, except in cases where the product arrived defective or was incorrectly shipped.

3. Refund Policy

Once we receive and inspect the returned product, we will send you a notification of receipt via email. We will also inform you of the approval or rejection of the refund.

• If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7 to 10 business days.
• In cases of defective or incorrectly shipped products, the refund will include the original shipping cost.

4. Eligible Items for Refund

• Products with manufacturing defects.
• Items incorrectly shipped or damaged during transit.
• Products returned within the 30-day period in their original and unused condition.

5. Exceptions to the Return Policy

• Sale or discounted items are not eligible for return or refund, except in the case of defects.
• Used items or items without their original packaging will not be accepted for return.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team immediately so we can resolve the issue. We offer full refunds or free replacements in such cases.

7. Questions

For any additional questions or requests, please contact.